Our commitment
Quality and Trust Charter
For 15 years, we have worked to satisfy French and international visitors in our boutique in Bora Bora, Polynesia. We have always been committed to total transparency and impeccable service. These fundamental values are even more important when choosing to purchase jewelry online: how do I know who I'm dealing with, if the quality will be there, will I be able to get a refund if I don't like the jewelry, can I buy with complete confidence?
We ourselves, as consumers, are confronted with these legitimate questions very regularly.
We've also established a quality and trust charter that commits us to the quality of our jewelry and services. Your satisfaction is our priority, and has been for a long time. We aim to transform the potentially risky decision of online shopping into a fully satisfying experience.
Quality and expertise
Our pearls come from Rikitea, an island in the Gambier Islands, French Polynesia. The purity of its waters creates the ideal setting for the production of these gems. After 15 years of collaboration with pearl farmers in our boutique in Bora Bora, we continue to rely on these same certified and rigorous professionals, guaranteeing you the optimal quality of our gems.
All our pearls are genuine Tahitian cultured pearls; they are not chemically treated and their colors are natural. A certificate of authenticity is provided with each piece of jewelry, detailing the characteristics of your pearl: its origin, size, shape, classification, luster, and color.
In the interest of transparency, all our photos are contractual, your jewelry will be the one in the photo.
We select our pearls individually—not in batches—in order to present you with a first-rate selection and a range of varied colors. We appraise each pearl according to the official regulations on pearl classification in Polynesia (for more information on the subject, you can consult the "Pearl" section). Our jewelry is created in our workshop in Biarritz. Our experience with pearls since 2003, from the pearl selection process to the creation of jewelry, allows us to meet your desires and needs, as we have already done for more than 40,000 customers.
Service, your guarantees
The quality of service and the assurance of confidentiality guarantees, ease of payment, returns, and reimbursement, is the necessary foundation for trust, and it is as important to us as the jewelry itself.
Customer proximity is essential to us. We are here to listen to you, so don't hesitate to contact us. Whatever your query or problem, we will always find a solution.
We are committed to:
- responsiveness. You will receive a response within 24 hours
- your package will be shipped within 48 hours maximum
- a 100% refund if the jewelry does not suit you
- secure payment options in one or more installments without fees
- complete confidentiality of your personal data
- worldwide delivery, and free in mainland France
- quality service. Your jewelry, carefully presented in its case, will be accompanied by a certificate of authenticity and care instructions
Each of our pieces of jewelry is the promise of a quality piece and follow-up.
Our commitment is your satisfaction.